
A proposed bill aimed at protecting the rights of airline passengers has recently been filed in Congress by Reps. Francisco Ashley Acedillo and Gary Alejano (Party-list, MAGDALO).
House Bill 23 seeks to address the problem of airline passengers ranging from poor quality of service, delay and cancellation of flights and disappearance of reservations, among others. Alejano said under the bill to be known as the "Airline Passenger Bill of Rights Act," an air carrier would establish and implement procedures for handling complaints from passengers.
The bill will provide passengers on board an aircraft or in the airport timely, reasonable and truthful information regarding delays, cancellations or diversion affecting the customer's flight...